Monday, March 3, 2008

The Telstra Story: Part 2

OK, here is another piece of correspondence that had to be sent to our thick headed friends. If you've read Part 1, you'll realize the irony in this...

Here goes.

facsimile transmittal

To: Complaints Department
Fax: 1800 642 425
Date: 24-7-07

Dear Sir/Madam,

Please find a copy of a complaints letter I sent to an email address yesterday ( on the following pages. I was given that email address from one of your customer service consultants in the Online Billing Dept.

The response I received is below:

Thank you for your e-mail.
Your e-mail has been received by an unattended mailbox and cannot be actioned. Please go to the online form at to submit your e-mail. Telstra is committed to providing you with the highest levels of customer service, including protecting your privacy. Telstra is bound by the Commonwealth Privacy Act 1988, which sets out a number of principles concerning the protection of your personal information.

To view our Privacy Statement, please visit

I can only hope and pray that the irony of the above is not lost upon you as you read my complaint. I don’t understand why anyone would be given an “unattended” email address as a complaints address, nor why a contactus email address would be “unattended.” Incredible!

I await your reply.


...So that's it! Not to much to this weeks update. Next week, we'll see their official reply.

Hey, it only took them 6 weeks or so to get around to it and it is really what sprignboards this to a new level.


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