Sunday, May 24, 2009

Virgin Mobile Accounts Access: Rebooting - A Panacea

Had some hassles accessing my virgin mobile online account. I could log in, but couldn't actually read or download any of my invoices, past or present.

I tried this on 2 pc's and a mac with IE and Firefox... I reckon I've covered my bases.

So I ring Virgin to see what the problem is and they go through it with me. I explain that I've tried it on a couple different machines and browsers, so they try to log in and do it from their end. They can!

So, he tells me to reboot my system. I explained again that I've tried it on 2pc's and a mac with no luck, so asked what he thought rebooting would do? He says that "sometimes a reboot helps".

I asked him whether he thought I should reboot PC1, PC2 or my Mac? Dead silence - after which he said try the PC... I explained again that this would not work, but asked him whether if he could access my account and save the file as a pdf (which he'd already said he could do) he could email it to me. "Sure," he says.


"That will take 14 days."

I shit you not! I went through the palava with him and his supervisor. They both had the actual file, right there, on their systems, and in less time than it took to explain to me why they couldn't do it, they could have done it but no...

The supervisor told me to try rebooting the system as well. I explained again about multiple pc's/browsers and he said he knew that, but I should just try it... I asked him if he felt I should give reinstalling Windows a try too!

Suffice to say, I don't have my bill and after getting off the phone I had to reboot a little later in the day. Just for shits and giggles, I tried getting my invoice again. No joy!

Maybe I should try reinstalling Windows... Naaaaaaaaaaaaah!

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