The Telstra Story: Part 8

Long time, no update. Sorry. Let's press on.

So, after sending the fax to Telstra Specialised Recoveries I called them an hour or so later to make sure they got it. I was told that as all faxes go to a central server, they would not get the fax for review until the end of the day. I should call back tomorrow if I wanted to check, but the number I'd sent it to was the right one.

Good-o

The next day, I get a call from Myra. She's ringing to find out when I'm going to pay the outstanding amounts. I ask her if she's received the fax that I sent yesterday? She says she has no record of it. I told her that I specifically called up yesterday to get the fax number to respond to, recited it back to her and told her that I'd sent it through.

She responded by telling me that I had to send the fax through to another number. I explained that I had done this yesterday and that if she wanted to get a hold of the fax, she could chase the relevant department for a copy. "I can't do that," was the response.

I told her that I had responded to Specialised Recoveries via fax on a fax number given to me by them and that I had made my position clear. It was up to her whether she wanted to chase the other department, but that I would not be resending the fax. I also informed her that in my fax I had said that if Telstra issued a default in any manner that would affect my credit rating, I would take immediate legal action. Again, I said she had all the information she needed and she could either chase it up or not.

I said goodbye and hung up. This was on the 25/2/08.

On the 27/2/08 I called Telstra Specialised Recoveries to make sure they got the fax. I spoke to a lady who told me that they have no record of a fax and the notes they have say that Myra tried to give me a fax number, but that I refused to take it!!!

No doubt you can guess my response. But just in case...

I fucking' well flipped! I retold her the discussion I'd had with Myra and said that it was a disgrace that she had plainly lied in the notes. She interrupted me and said that she'd go see if they had the fax.

Lo and Behold, they had it! Problem solved, the other department will get back to me...

I asked her to amend the note regrading the fax and the garbage story Myra had put in there. She told me that this was unnecessary for 2 reasons. Both are bullshit reasons, but the 2nd is an absolute kicker.

The first was that they now had the fax. Aaah, big frikkin' deal. I want a note made that your staff member lied.

Secondly... Well, this was an absolute beauty, and I quote: "We can see you have a good history with us." You dirty, lying, maggot ridden whore! How, with the history that you dear reader can see in this blog is it possible that Telstra can have the view that I have a good history with them?

It's impossible!

These people just lie through their teeth to cover up there incompetence, that of their colleagues and that of their piss poor systems. Absolutely incredible.


I'll look to give another update shortly.

Cheers,
FTC